Manager, Marketing Communications – Remote (Canada or Europe)

A bit about us, and how we’re different

Digital Disruptions is a boutique US-based strategy and design innovation consulting firm focusing on fintech and digital financial services (DFS) in emerging markets. Since our founding in 2014, we’ve been re-thinking – and re-doing – the way fintech consulting work is done.  [Read more about our unique traits].

Our mission is to apply and adapt best-in-class innovation tools, methods, and mindsets to the fintech sector, and work diligently yet swiftly from research and design to build and launch phases.

We take a start-up style approach that fuses analytical and creative thinking and use our proprietary frameworks and workflows we have developed in-house. The result is tangible progress for our clients – and meaningful impact for the people and communities they serve.

​We’ve been trusted by top-tier clients in both the private sector (Amazon Web Services, Vodafone M-Pesa, Mastercard, Ecobank, BRAC Microfinance, VC-backed start-ups) and public domain (e.g., World Bank, IFC, International Monetary Fund, United Nations, World Economic Forum). [See our clients’ testimonials on 20+ case studies on our website’s Work section.]

Our work is guided by 5 core values:

1. Integrity: doing the right thing – even when no one is looking;
2. Quality: serving as experts in our craft and taking pride in delivering high-quality work;
3. User-Centricity: keeping the client and the end-user at the center of our engagements;
4. Bias to Action and Urgency: taking decisive action rather than overanalyzing scenarios;
5. Solution-Oriented Mindset: looking for optimal solutions, while being aware – rather than dwelling on – risks, unknowns, and obstacles.

What we’re looking for 

We’re seeking a part-time, mid-level Manager (roughly 5 to 7 years of experience) in marketing communications, ideally with experience in fintech.  The Manager will be both internally facing (i.e, help drive the growth of the firm in key markets and verticals) and externally facing (i.e., support client engagements in need of marketing expertise).

You’ll use your strong marketing and communications skills to help clients, from fintechs and banks to tech companies and public sector organizations, to create awareness, trial, and adoption of their products and services.  Internally, you’ll lead the firm’s marketing strategy to increase visibility and overall brand awareness.  On one hand, you should be ​proactive and self-motivated to work independently; on the other, you’ll work collaboratively with cross-functional subject-matter experts in different time zones. Most importantly, we are looking for someone who is both a thinker and doer, with a strong bias to execution.

What you’ll be doing

As a Manager, Marketing Communications at Digital Disruptions, you will work and manage a wide variety of exciting, meaningful projects in the country and region, such as:

• Design the firm’s overall communications strategy to create awareness among prospective clients and drive leads
• Develop and/or refine content (newsletters, social media posts, pitch decks) to increase dealflow and win rate
• Improve performance marketing and decrease CPL for a regional credit start-up in Latin America
• Craft social media campaigns for a regional bank’s money transfer marketing outreach to migrants
• Diagnose low adoption and recommend a revamped GTM plan for a Central Bank’s nascent digital currency pilot;

Projects last anywhere from two weeks to several months, and you’ll often be involved in several projects (both internal and external) at any given time. You’ll work closely with a broader team of specialists in product, design, research, and data analysis, depending on the engagement.

What we offer

• Impact-driven work: Opportunity to collaborate on innovation projects that improve lives in developing countries, focusing on low-income individuals and SMEs.
• Top-tier client engagement: Work with a range of leading clients in fintech from around the world.
• Flexible work arrangements: fully remote, and flexible work schedule (i.e., you can work around your other engagements).
• Competitive compensation, based on quality of experience, potential impact, and local market rates (in this case, Montreal).
• Professional growth with focus on development opportunities and learning from expert colleagues in various fields such as product, design, research, and data analysis.

Sound interesting? You should have:

• 5 to 7 years of hands-on experience working in marketing and communications, preferably in a corporate innovation team, a start-up, or consultancy / agency.
• Experience in running and optimizing marketing campaigns, both through e-mail and social media.
• Experience in designing content, especially on social media.
• Excellent verbal and written skills in English;
• Undergrad in Marketing, Communications, Journalism, Business, or equivalent degree.

It would be a bonus if you also had:

• Experience working in the fintech or Digital Financial Services sector (ideally B2C); specific experience in payments, credit, remittances, or e-commerce preferable.
• Professional experience in multiple markets in one or more advanced economies;
• Experience or exposure to multiple markets in Africa, Asia, and/or Latin America;
• Verbal and written skills in Spanish or French;
• Master’s in Marketing, Communications, Journalism, Business or equivalent advanced degree.

Please note that due to the volume of applications received, only shortlisted candidates will be contacted.