See our work

We’ve been trusted by many top-tier clients, from large multinationals to local banks, and from international government organizations to fintech start-ups.

Some of our global innovation projects


  • Strategic planning for new payment product
    Vodafone M-Pesa
    Multiple markets

  • Boosting user adoption for education and agriculture payment products
    Mastercard Labs
    East Africa and South Asia

  • Boosting user adoption for education and agriculture payment products
    Mastercard Labs
    East Africa and South Asia

  • Developing a diagnostic tool for Government-to-Person Payments for COVID-19 response
    International Monetary Fund
    Global

  • Authoring a thought-leadership report on the $19 trillion merchant payment opportunity
    World Economic Forum and World Bank
    Global

  • Developing customer segmentation strategies to boost adoption
    GSMA Mobile Money Program
    Latin America

  • Leading a Design Thinking session for Digital Transformation
    International Financial Corporation (IFC)
    Middle East and Africa

  • De-risking a geolocation-based feature for an Indian fintech’s new smartphone app
    Eko and CGAP
    India

  • Developing an innovation learning agenda for FMCG supply-chain payments
    Better than Cash Alliance
    Latin America

  • Supporting digital transformation for a large agribusiness company
    MercyCorps AgriFin and Flour Mills of Nigeria
    Nigeria

  • Scoping a Design Lab for a leading regional bank in Asia-Pacific
    Bank of South Pacific, United Nations Capital Development Fund
    Solomon Islands

  • Quantitative consumer survey on remittances
    United Nations Capital Development Fund (UNCDF), Human Rights Commission (UNHCR)
    Democratic Republic of the Congo

  • Optimizing the business model design for a fintech startup’s market expansion
    Kopo Kopo
    Kenya

  • Leading an interactive Design Thinking workshop for a large US government contractor
    DAI
    Global

  • Understanding how users interact with mobile money to optimize Merchant Payments Interoperability
    International Finance Corporation
    Tanzania

  • Concept testing linking mobile money-based international remittances to bank accounts
    UNCDF, National Bank of Samoa and Digicel
    Samoa

  • Estimating market demand for goods and services for Forcibly Displaced Persons
    FSD Africa and ELAN RDC
    Democratic Republic of the Congo

  • Understanding the needs of female farmers and market vendors for an agriculture marketplace app
    United Nations Development Program (UNDP) Accelerator Labs, UN Women, UN Pacific Financial Inclusion Program (PFIP)
    Fiji

  • Comprehensive landscape report on bank and non-bank agent models
    Financial Sector Deepening Mozambique
    Mozambique

  • Facilitating cross-industry workshops for payment interoperability
    DAI
    Haiti

  • Delivering a practical, hands-on training in user-centered innovation
    Financial Sector Deepening Trust
    Tanzania

  • Demystifying electronic payments through two briefs
    FHI360 and USAID
    Global
  • Where we’ve worked
  • View Case study


Strategic planning for a new M-Pesa payment product

Vodafone M-Pesa
Multiple markets

Developing a long-term product strategy for a new payment product for the Vodafone M-Pesa team across multiple markets.


Boosting user adoption for education and agriculture payment products

Mastercard Labs
East Africa and South Asia

Providing concrete, user-centric recommendations to grow two flagship products for Mastercard Lab for Financial Inclusion.


Authoring a thought-leadership report on the $19 trillion merchant payment opportunity

World Economic Forum and World Bank
Global

Publishing a landscape report on bringing innovations in electronic payments to small merchants in emerging markets.


Building a diagnostic tool for Government-to-Person Payments for COVID-19 response

International Monetary Fund
Global

Creating a framework and diagnostic tool for local IMF teams to rapidly assess a country’s capabilities to distribute government transfers to its citizens.


Creating an innovation learning agenda for FMCG supply-chain payments

Better than Cash Alliance
Latin America

Developing a long-term vision to aid Fast Moving Consumer Goods (FMCG) companies in scaling digital payment efforts for small merchants.


Developing customer segmentation strategies to boost adoption

GSMA Mobile Money Program
South America

Proposing the optimal blend of customers, channels, and products to help an aspiring fintech company drive user adoption.


Delivering a Design Thinking session for Digital Transformation

International Financial Corporation (IFC)
Middle East and Africa

Leading a customized, interactive session on Design Thinking for financial institution practitioners.


De-risking a geolocation-based feature for an Indian fintech’s new smartphone app

Eko and CGAP
India

A rapid assessment to help a leading Indian start-up better design an “Uber-like” cash-out feature for its domestic money transfer business.


Guiding Digital Transformation for a large agribusiness company

MercyCorps AgriFin and Flour Mills of Nigeria
Nigeria

Providing key research building blocks to enable digital transformation for one of Africa’s largest agri-businesses.


Scoping a Design Lab for a leading regional bank in Asia-Pacific

Bank of South Pacific,
United Nations Capital Development Fund
Solomon Islands

Providing the blueprint for a bank’s planned innovation unit in a resource-constrained environment.


Implementing a quantitative consumer survey on remittances

United Nations Capital Development Fund (UNCDF),
Human Rights Commission (UNHCR)
Democratic Republic of the Congo

Conducting a demand-side survey on domestic and international money transfer usage among forcibly displaced persons as well as identifying supply-side and regulatory obstacles.


Optimizing the business model design for a fintech start-up’s market expansion

Kopo Kopo
Kenya

Helping executives of a fast-growing, venture-backed fintech start-up determine the best way to expand beyond its home market.


Leading an interactive Design Thinking workshop for a large US government contractor

DAI
Global

Coaching global teams and units on using Design Thinking principles and tools in international development.


Analyzing how users interact with mobile money to optimize merchant payment interoperability

International Finance Corporation
Tanzania

Helping Mobile Network Operators come together to design interoperable merchant payments through rigorous research and practical business insights.


Concept testing a mobile money-based international remittances product linked to bank accounts

UNCDF, National Bank of Samoa and Digicel
Samoa

Working with the country’s largest bank and mobile operator to capture bank deposits from overseas money transfers.


Estimating market demand for goods and services for Forcibly Displaced Persons

FSD Africa and ELAN RDC
Democratic Republic of the Congo

Highlighting the surprising buying power of refugees and internally displaced persons in one of the most fragile states in the world.


Understanding the needs of female farmers & market vendors for an agriculture marketplace app

United Nations Development Program (UNDP) Accelerator Labs, UN Women, UN Pacific Financial Inclusion Program
Fiji

Discovering core needs, challenges, and opportunities for UNDP’s flagship PacFarmer smartphone app to boost adoption among target users, especially women.


Producing a comprehensive landscape report on bank and non-bank agent models

Financial Sector Deepening Mozambique
Mozambique

A deep-dive assessment on models to expand financial services in the country through bank and non-bank agents.


Facilitating cross-industry workshops for payment interoperability

DAI
Haiti

Using a co-creation approach to develop short-term and long-term visions for payment interoperability in Haiti.


Delivering a practical, hands-on training in user-centered innovation

Financial Sector Deepening Trust
Tanzania

Leading a 3-day offsite session on Design Thinking and Lean Start-Up to over 30 industry participants in the financial services sector.


Demystifying electronic payments through two briefs

FHI360 and USAID
Global

Developing an easy-to-read guide on electronic payment and mobile money fundamentals for international development field practitioners.

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Read our latest thinking

Browse our collection of research reports, conference presentations, and thought-leadership articles on fintech trends and innovation methodologies.

World Economic Forum and World Bank

Innovation in Electronic Payment Adoption

International Finance Corporation (IFC)

User Insights for Interoperable Merchant Payments

Financial Sector Deepening Mozambique

Assessment of Bank and Non-Bank Agent Models