Some of our global innovation projects
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Boosting user adoption for education and agriculture payment productsMastercard LabsEast Africa and South Asia -
Boosting user adoption for education and agriculture payment productsMastercard LabsEast Africa and South Asia -
Developing a diagnostic tool for Government-to-Person Payments for COVID-19 responseInternational Monetary FundGlobal -
Authoring a thought-leadership report on the $19 trillion merchant payment opportunityWorld Economic Forum and World BankGlobal -
Developing customer segmentation strategies to boost adoptionGSMA Mobile Money ProgramLatin America -
Leading a Design Thinking session for Digital TransformationInternational Financial Corporation (IFC)Middle East and Africa -
De-risking a geolocation-based feature for an Indian fintech’s new smartphone appEko and CGAPIndia -
Developing an innovation learning agenda for FMCG supply-chain paymentsBetter than Cash AllianceLatin America -
Supporting digital transformation for a large agribusiness companyMercyCorps AgriFin and Flour Mills of NigeriaNigeria -
Scoping a Design Lab for a leading regional bank in Asia-PacificBank of South Pacific, United Nations Capital Development FundSolomon Islands -
Quantitative consumer survey on remittancesUnited Nations Capital Development Fund (UNCDF), Human Rights Commission (UNHCR)Democratic Republic of the Congo -
Optimizing the business model design for a fintech startup’s market expansionKopo KopoKenya -
Leading an interactive Design Thinking workshop for a large US government contractorDAIGlobal -
Understanding how users interact with mobile money to optimize Merchant Payments InteroperabilityInternational Finance CorporationTanzania -
Concept testing linking mobile money-based international remittances to bank accountsUNCDF, National Bank of Samoa and DigicelSamoa -
Estimating market demand for goods and services for Forcibly Displaced PersonsFSD Africa and ELAN RDCDemocratic Republic of the Congo -
Understanding the needs of female farmers and market vendors for an agriculture marketplace appUnited Nations Development Program (UNDP) Accelerator Labs, UN Women, UN Pacific Financial Inclusion Program (PFIP)Fiji -
Comprehensive landscape report on bank and non-bank agent modelsFinancial Sector Deepening MozambiqueMozambique -
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Delivering a practical, hands-on training in user-centered innovationFinancial Sector Deepening TrustTanzania -
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Revamping digital money transfer services to serve migrants in EuropeEcobank GhanaThe Netherlands and Ghana -
Revamping digital money transfer services to serve migrants in EuropeEcobank GhanaThe Netherlands and Ghana -
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- Where we’ve worked
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Strategic planning for a new M-Pesa payment product
Developing a long-term product strategy for a new payment product for the Vodafone M-Pesa team across multiple markets.
Boosting user adoption for education and agriculture payment products
Providing concrete, user-centric recommendations to grow two flagship products for Mastercard Lab for Financial Inclusion.
Authoring a thought-leadership report on the $19 trillion merchant payment opportunity
Publishing a landscape report on bringing innovations in electronic payments to small merchants in emerging markets.
Revamping digital money transfer services to serve migrants in Europe
Using our flagship end-to-end Holistic Innovation Stack™ Methodology to help Ghana’s largest bank craft a comprehensive service to its users in both Europe and Africa.
Delivering a Design Thinking session for Digital Transformation
Leading a customized, interactive session on Design Thinking for financial institution practitioners.
Building a diagnostic tool for Government-to-Person Payments for COVID-19 response
Creating a framework and diagnostic tool for local IMF teams to rapidly assess a country’s capabilities to distribute government transfers to its citizens.
Developing customer segmentation strategies to boost adoption
Proposing the optimal blend of customers, channels, and products to help an aspiring fintech company drive user adoption.
Crafting new credit products for young women
Using design research and product strategy to help a leading microfinance institution target an underserved market segment.
Creating an innovation learning agenda for FMCG supply-chain payments
Developing a long-term vision to aid Fast Moving Consumer Goods (FMCG) companies in scaling digital payment efforts for small merchants.
De-risking a geolocation-based feature for an Indian fintech’s new smartphone app
A rapid assessment to help a leading Indian start-up better design an “Uber-like” cash-out feature for its domestic money transfer business.
Guiding Digital Transformation for a large agribusiness company
Providing key research building blocks to enable digital transformation for one of Africa’s largest agri-businesses.
Scoping a Design Lab for a leading regional bank in Asia-Pacific
United Nations Capital Development Fund
Providing the blueprint for a bank’s planned innovation unit in a resource-constrained environment.
Implementing a quantitative consumer survey on remittances
Human Rights Commission (UNHCR)
Conducting a demand-side survey on domestic and international money transfer usage among forcibly displaced persons as well as identifying supply-side and regulatory obstacles.
Optimizing the business model design for a fintech start-up’s market expansion
Helping executives of a fast-growing, venture-backed fintech start-up determine the best way to expand beyond its home market.
Leading an interactive Design Thinking workshop for a large US government contractor
Coaching global teams and units on using Design Thinking principles and tools in international development.
Analyzing how users interact with mobile money to optimize merchant payment interoperability
Helping Mobile Network Operators come together to design interoperable merchant payments through rigorous research and practical business insights.
Concept testing a mobile money-based international remittances product linked to bank accounts
Working with the country’s largest bank and mobile operator to capture bank deposits from overseas money transfers.
Estimating market demand for goods and services for Forcibly Displaced Persons
Highlighting the surprising buying power of refugees and internally displaced persons in one of the most fragile states in the world.
Understanding the needs of female farmers & market vendors for an agriculture marketplace app
Discovering core needs, challenges, and opportunities for UNDP’s flagship PacFarmer smartphone app to boost adoption among target users, especially women.
Producing a comprehensive landscape report on bank and non-bank agent models
A deep-dive assessment on models to expand financial services in the country through bank and non-bank agents.
Facilitating cross-industry workshops for payment interoperability
Using a co-creation approach to develop short-term and long-term visions for payment interoperability in Haiti.
Delivering a practical, hands-on training in user-centered innovation
Leading a 3-day offsite session on Design Thinking and Lean Start-Up to over 30 industry participants in the financial services sector.
Demystifying electronic payments through two briefs
Developing an easy-to-read guide on electronic payment and mobile money fundamentals for international development field practitioners.
Read our latest thinking
Browse our collection of research reports, conference presentations, and thought-leadership articles on fintech trends and innovation methodologies.
